Senior Cargo Customer Service Agent | Emirates

Jobs in Dubai

Provide SkyCargo customers with a high standard of customer service at the import and export counter and express counter in the provision of information related to cargo products, rates, bookings and regulations.

Job Outline:

– Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.

– Provide system support to customers to enable them to navigate through SkyChain to track their consignments.

– Attend to customer complaints and suggestions and report these to the Supervisor on duty for further investigation, conduct any necessary follow up and in a manner that restores and maintains customer goodwill.

– Generate reports on sales and revenue and convey this to Revenue Accounts on a daily basis to ensure that correct rates are applied and payments are claimed.

– Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.

– Compile data related to market intelligence, as directed by the Supervisor.

Qualifications & Experience:

Experience: +5 Years in Logistics/ Cargo.Air Cargo
Qualifications: 10 Years schooling or equivalent

Knowledge/Skills:

Experience in airfreight and cargo handling, experience in customer handling preferred.
– Effective communication skills (written and oral).
– Excellent IT skills and knowledge of Sky Chain and Calogi
– Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.

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