Guest Relations Officer

Jobs in Dubai

Key One is looking for an experienced Guest Relations Officer who will work in our holiday homes rental department.

Main Responsibilities:

  • To greet & communicate with customers in a professional and courteous manner.
  • To promote the company at all times with a positive approach.
  • Dealing effectively and efficiently with customer comments, whilst following company guidelines.
  • To ensure that you complete the company customer service program “How loud is your Happy?” and aim to exceed the expectation of the customers
  • To communicate with other members of your team, both internally and externally in a professional and courteous manner.
  • To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
  • You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.
  • Selling holiday homes to both new and existing customers
  • Liaising with guests in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to their satisfaction.
  • Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new inquiries. Updating of the CRM system.
  • Selling of tour packages to customers and ensuring paperwork is understood by customer and they are assisted correctly.
  • Cash handling adhering to company procedures.
  • To work in a safe manner, with due diligence towards yourself, colleagues, customers and the general public at all times.

Skills:

  • Commercial insight
  • Communication
  • Customer focus
  • Honesty, professionalism, and respect
  • Influence and negotiation
  • Personal effectiveness
  • Planning and organizing
  • Problem-solving
  • Resilience
  • Team working
  • Driving license
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