Jobs in Dubai
Key Responsibilities and Accountabilities:
Responsible for reaching out to customers (via Calls. Emails Face to Face Meetings) to collect payments.
Act as the liaison between the company and customers and manages overdue accounts
Negotiate Payment Schedules & payment plans that suit their current financial situation while still satisfying the debt.
Advise customers on their various payment options.
Keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
Obtain the Proof of Payments and follow up with relevant departments/Clients to ensure the money is being received and allocated.
To provide updates to credit Control departments when customers fail to meet their payment agreements or when no payment agreement can be made and will follow up with clients whom Notice of default has been served to them.
Adherence to protocols, SOPs and SLAs
Education & experience:
Experience in Customer Handling
Strong Collections experience
Fluent English & Arabic(Speaking/Writing) Communication skills
Work management and prioritizing skills
Attention to detail