Call Center Agent

KOZMA & KOZMA

We are looking for a Call Center Agent in Dubai. The purpose of this role is to provide Outstanding Customer Service to clients by booking them appointments by live chat or phone, dealing with any client complaint or issue, answering their questions about products or services and make sure they are booked efficiently with high quality while maintaining the great customer service.

Responsibilities:

  1. Provide exceptional customer service to every client she interacts with by phone or chat and make sure they are 110% satisfied.
  2. Handles client complaint professionally and make sure the complaint procedure is processed quickly and efficiently resulting in 100% customer satisfaction.
  3. Able to Learn the whole call center agent Process and fully operate on her own within 30 to 60 days.
  4. Able to book a high number of bookings via chat or phone and make no bookings mistakes

Requirements

  1. Good English Speaker
  2. Attention to details
  3. Intelligent & Fast Learner
  4. Easy to Manage
  5.  Work with no Supervision
  6. Positive & Friendly
  7. Team Player
  8. Good Work Ethics
  9. Computer Skills
  10. Have several years of customer service experience
  11. Have G.C.C work experience

Benefits

Pay Package:

Salary: AED3500 – AED4000

+ Booking Commissions

Free Medical Insurance

30 days paid Vacation + & up to 13 paid local holidays

Free Salon Services

 

About the Company:

Kozma & Kozma is an international salon with branches around Qatar, Dubai, and Oman. Owned by Americans and Managed by the Americans and the British. We are rapidly growing around the region. It’s a fun and great place to work.

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